However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. We are forced to use this app for a home warranty company we do work for free. Quirky and sometimes have to try to do it multiple times. Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Customers get to respond with review at the completion of each call with a text. Keeps status of appointments separated nicely from new to parts on order to completion. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. Gives ability to enter notes for each customer/address. It could be a useful tool if not for the cost. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly. Now recently, the changes have been very subtle and easy to adjust to. Years ago when it first released, it felt like it was crashing often. CONSĪt first, the changes made to were large and very disruptive. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It has helped streamline my appointments for my technicians as well as streamline my flow of work. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses. I feel like I'm ahead of the technological game against my competitors.
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